Terms & Conditions

---

Welcome to Brazilian Beauty. On this page you will find information relating to our terms and conditions, including:

1. Payment Process and Security
2. Prices
3. 14-day Money Back Guarantee
4. Returns Policy
5. Gift Wrapping
6. Gift Vouchers
7. Product Images
8. Shipping Information

If you have any questions that are not answered here, please feel free to e-mail us at headoffice@brazilianbeauty.com.au

1) Payment process & security

We accept MasterCard and Visa card payments and direct deposit. If you would like to pay via direct deposit, please select the ‘direct deposit’ payment method and you will be advised our bank account details upon completion of your order. Once we have confirmed that the payment has been credited to our bank account, we will dispatch your order.

We use ‘eWAY’ as our payment gateway provider. Your credit card payment is processed via this independent company.

eWAY is now widely recognised as Australia’s leading payment gateway. eWAY is Payment Card Industry Data Security Standard (PCI DSS) compliant. The PCI DSS, a set of comprehensive requirements for enhancing payment data security, was developed by the founding payment brands of the PCI Security Standards Council, including American Express, JCB, Mastercard and Visa, to encourage the broad adoption of consistent data security measures around the world. You can learn more about eWAY on their website www.eway.com.au

2) Prices

All prices include GST (Goods & Services Tax 10%) unless specified otherwise. All prices are in Australian Dollars. Please note minimum purchase is $20.

3) 14-Day money back guarantee

At Brazilian Beauty, we want you to be happy with your purchase. When buying on the internet, you may not be completely sure of what the product is going to be like. Therefore, we offer a 14-Day money back guarantee (excluding shipping) on all of the products we sell (within the framework of our Returns Policy, see below).

4) Returns policy

If for any reason, you are not satisfied with your purchase, simply return the product within 30 days of purchase and we will gladly provide you with a refund or exchange. Please e-mail us within 14 days of receiving the item so that we can arrange a refund or exchange. All goods must be returned. Return postage is the responsibility of the sender.

5) Gift wrapping

We provide a gift wrapping service for $3.50 per order. Items are wrapped in plain gift paper (colours/styles of paper depend on materials in stock). To take advantage of this service, simply add the product titled ‘Gift Wrapping’ to your shopping cart, and $3.50 will be added to your order. Please contact us or put a note with your order if you have any specific requirements regarding the wrapping of your gift.

6) Gift vouchers

Gift vouchers for redemption at any Brazilian Beauty location may be purchased by choosing the “Purchase a Gift Voucher” option on the Website. Choose from one of the voucher values suggested or enter the dollar amount to suit your requirements. Brazilian Beauty gift vouchers come in an envelope within the actual shipping package and may be shipped directly to a third party recipient as a gift if that is your intention. Gift Vouchers are valid for a 12 month period from the date of purchase, are non refundable or redeemable for cash.

7) Product images

Please be aware that product images may vary depending on your computer settings and therefore may not give a true depiction of what the product actually looks like. Please bear this in mind when making your purchase.

8) Shipping Information

Orders received before Monday to Friday are dispatched with 24 hours.

Orders received after on weekends or public holidays will be shipped the next business day.  If any delays are experience in processing your order you will be contacted by email or phone.

Delivery times quoted are approximate and should be used as a guide only.

 Customers located outside the next day delivery network or in regional Australia should allow an additional 1-3 days for delivery.

A signature is required on delivery to a residential or business address. If nominating a business address please ensure you include the business or company name in the address field. Customers are required to pay a re-delivery fee if parcels are returned to Brazilian Beauty due to insufficient delivery address details.

Authority to leave without a signature

If your parcel is being delivered to your home address you can authorise for it to be left without a signature. Please request this service in the comments box during the checkout process and provide clear instructions on where you would like the parcel left. Brazilian Beauty and its freight handling agents will not be held liable for lost or stolen goods.